Introduction Chatbots aren’t new. But GenAI-powered chatbots? That’s a different ball game, especially when deployed securely, scalably, and serverlessly on AWS. In this guide, we’ll show you how to build and deploy a production-grade chatbot on AWS using: High-Level Architecture SQL User → Amazon Lex → AWS Lambda → Amazon Bedrock (Claude/Titan) → Response → […]
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Introduction Customer support is evolving. In 2025, users don’t want to wait in queues or repeat themselves; they expect instant, intelligent responses.With Amazon Lex handling conversations and Amazon Bedrock generating contextual replies, you can automate 60–80% of common support interactions, without sacrificing personalization.This post walks through how to build an AI-powered customer support bot using
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